Privacy Policy

Roam operates an online marketplace that connects independent scooter and motorbike owners with people who want to rent them. Roam is operated by Mike Melchiot (1406 S. Ringgold Street, Philadelphia, PA 19146, USA) and is the data controller for the information described here. You can reach us any time at info@roam.rentals.

We only collect what we need to run the service:

• Account details — your name, email address, and phone or messaging handle (WhatsApp / Messenger) so we and the other party to a booking can reach you.
• Identity documents — if you list a vehicle we ask for a government-issued ID; if you rent one we ask for your driver’s licence. We collect these to confirm you are who you say you are and that riders are licensed. See section 6.
• Listing information — for owners: vehicle details, photos, price, location, and the rental contract you upload.
• Booking information — the dates, delivery point, add-ons, price breakdown, any coupon code, and the name you type to sign an owner’s rental contract.
• Usage and device data — basic technical information (such as your browser type and pages viewed) needed to operate and secure the site.
• Communications — messages you send us and records of support requests.

• Create and manage your account and, for owners, your listings.
• Take and coordinate bookings, and share the contact details of the two parties to a confirmed booking so the handover can happen.
• Verify identity and reduce fraud, theft, and misuse.
• Send transactional email — booking confirmations, handover reminders, review requests, and account notices.
• Provide customer support and resolve disputes.
• Meet legal, tax, and safety obligations.

We process your information to perform the service you asked for, to meet our legal obligations, for our legitimate interest in operating a safe marketplace, and — for identity documents — with your consent, which you give when you upload them. You can withdraw consent by deleting your account (section 8).

We do not sell your personal information. We share it only as follows:

• The other party to a booking. When a booking is confirmed, the owner and the rider receive each other’s name and contact details so they can arrange the handover. Owners see a rider’s licence; riders do not see an owner’s ID.
• Service providers who run parts of our platform on our behalf — hosting and database (Supabase), site hosting (Vercel), and email delivery (Resend). When online payments launch, our payment processor will handle card / e-wallet details directly; Roam does not store card numbers.
• Authorities when required by law, or to protect the safety, rights, or property of users, the public, or Roam.

Government IDs and driver’s licences are stored in a private, access-controlled bucket — never in a public location — and are used only to verify identity and licensing. Owners verify their ID once on their profile; it is reused for their listings rather than re-collected each time. We keep these documents only as long as your account is active or as needed to resolve a dispute or meet a legal requirement, then delete them.

Our database is hosted in Singapore and Roam is operated from the United States, so your information may be transferred to and processed in countries other than your own. We protect it with encryption in transit, row-level access controls that limit each user to their own records, and private storage for sensitive documents. No system is perfectly secure, but we work to keep your information safe.

You can access and update most of your information from your account at any time. You can delete your account from your account settings, or by emailing us — this removes your profile and identity documents, subject to records we must keep for legal or dispute reasons. If you are in the Philippines, you have rights under the Data Privacy Act of 2012 (RA 10173), including the right to access, correct, object, and complain to the National Privacy Commission. To exercise any right, email info@roam.rentals.

We use your browser’s local storage to keep you signed in and to remember preferences such as your currency, whether you are browsing as a rider or a host, and any partner coupon you arrived with. We do not use third-party advertising cookies.

Roam is for adults. You must be at least 18 years old to use the service, and riders must hold a valid driver’s licence.

We may update this policy as the service grows. When we do, we will change the date at the top, and for significant changes we will give notice on the site or by email.